Case Study: Table & Restaurant Management System for Subscription-Based Services

Empowering Restaurant Staff with Seamless Scheduling and Client Management

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Client: TIM
Services Web Development
Technologies Angular / Laravel
project

TIM is a SaaS platform designed to simplify restaurant management by integrating ordering, inventory, staff scheduling, and real-time analytics into one seamless system. The goal is to boost operational efficiency, reduce overhead, and enhance both staff and customer experiences.

Project Requirements

  • Streamline reservation and scheduling processes.
  • Manage client information and preferences efficiently.
  • Provide staff with real-time updates on seating arrangements and reservations.
  • Offer user-friendly interfaces for both restaurant managers and customers.
  • Support subscription-based access for a sustainable business model.

Project Overview

The project aimed to develop a comprehensive tool to address the challenges faced by restaurant staff in managing day-to-day operations. The platform had to ensure efficiency while being highly accessible for users with minimal technical expertise. The application's primary goal was to improve restaurant workflow, enhance customer satisfaction, and optimize staff coordination.

The Challenge

Developing the application presented several unique challenges:


  • Dynamic Table Management: Restaurants have varied layouts and frequently changing reservations. The system needed to adapt dynamically to any floor plan and schedule adjustments.
  • Real-Time Synchronization: Ensuring that reservation updates were instantly reflected across all devices for seamless communication among staff.
  • Subscription-Based Revenue Model: Creating a robust backend to manage recurring payments, trials, and multiple subscription tiers.
  • User-Centric Design: Developing a highly intuitive interface for staff and customers while maintaining a feature-rich backend for managers.

The Approach & Solution

To meet these challenges, the following solutions were implemented:


  • Dynamic Floor Plan Designer: A flexible editor allowed managers to customize restaurant layouts, ensuring the application adapted to any seating arrangement.
  • Automated Table Assignment: Efficient algorithms assigned tables based on party size, time, and availability, reducing manual errors.
  • Real-Time Updates: The system featured live synchronization for reservations, ensuring staff had the latest table availability at all times.
  • Subscription Management: Integrated Stripe for managing recurring payments, trials, and upgrades, supporting the subscription-based business model.
  • Intuitive User Interface: Designed a responsive and user-friendly application for both staff and managers, making reservation management straightforward.
  • Notifications & Alerts: SMS and email alerts were implemented to inform customers and staff of reservation status or changes in real time.
  • This project showcases how tailored web applications can transform industry workflows, providing both functionality and usability while delivering measurable business results.

    The Results

    Efficiency

    70%

    up

    70% faster table assignment and scheduling process.

    Satisfaction

    20%

    up

    20% increase in positive customer feedback for service.

    Revenue Growth

    35%

    up

    35% growth in subscription revenue within six months.

    Operational Costs

    25%

    down

    Up to 25% reduction in operational overhead and more.

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